Average Reviews:
(More customer reviews)We bought this vacuum and used about 3 times before the agitator brush quit working. Hoover website does not even list the correct belts for the unit. Can not find the belts anywhere locally. I had to buy the belts that it needed. Replaced the belt and the agitator brush worked for 1 cleaning and quit working again. I called Hoover and they said that they have never heard of this problem before and that I needed to take it to a local Service Center. I called the local service center and they asked me the model number and I was told "You poor Soul." The service center knew all about the problem. He told me the problems that I was having with the unit and that it was a design flaw with the unit, Hoover is aware of the problem and that they are not doing anything about it. So i am stuck with a vacuum that the agitator brush does not spin. Another waste of money on another product that is cheaply made and Hoover doesn't care. Hoover has poor customer support and do not care about the quality of their products. Do Not Waste Your Money!!!!!!!!!
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